FREE SHIPPING UPON ANY PURCHASE

FAQs

HOW DO I MAKE A PURCHASE?

Please use the main category navigations located at the top of the page to assist you through our online shop, or you can choose to shop by brand. If you’re looking for a specific product or brand, you can use the search bar. Once you have decided what you would like to purchase, click on the 'Add to bag' button, then press 'Checkout' to complete your order. You can enter any gift cards or promo codes at this point, plus select your delivery and payment options. ‍ You can review your selected items in several ways. Use the shopping bag icon in the top right corner of the page to view a list of what’s in your bag. There is a button at the bottom of this drop down where you can proceed to checkout or view/amend your basket.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Please use the main category navigations located at the top of the page to assist you through our online shop, or you can choose to shop by brand. If you’re looking for a specific product or brand, you can use the search bar. Once you have decided what you would like to purchase, click on the 'Add to bag' button, then press 'Checkout' to complete your order. You can enter any gift cards or promo codes at this point, plus select your delivery and payment options. ‍ You can review your selected items in several ways. Use the shopping bag icon in the top right corner of the page to view a list of what’s in your bag. There is a button at the bottom of this drop down where you can proceed to checkout or view/amend your basket.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Please use the main category navigations located at the top of the page to assist you through our online shop, or you can choose to shop by brand. If you’re looking for a specific product or brand, you can use the search bar. Once you have decided what you would like to purchase, click on the 'Add to bag' button, then press 'Checkout' to complete your order. You can enter any gift cards or promo codes at this point, plus select your delivery and payment options. ‍ You can review your selected items in several ways. Use the shopping bag icon in the top right corner of the page to view a list of what’s in your bag. There is a button at the bottom of this drop down where you can proceed to checkout or view/amend your basket.

WHAT ARE YOUR DELIVERY CHARGES FOR LOCAL DELIVERY (HONG KONG)?

We currently provide FREE delivery on all orders of purchase with the delivery address located in Hong Kong. Any additional surcharge will be borne by us too.

IS THERE ANY MINIMUM CHARGE FOR FREE DELIVERY?

We are happy to provide FREE delivery no matter how much you spend. Our main concept is to share good products with you by offering you good online shopping experience.

WHICH DELIVERY COMPANY DO YOU USE?

We use a large network of couriers to deliver goods from PESCA to Hong Kong, Macau and China. We choose the most appropriate courier depending on the size and weight of your order.

IS IT POSSIBLE TO USE EFLOCKER TO RECEIVE THE GOODS?

You can select your appropriate EF LOCKER locations for picking up the goods. The list of EF LOCKERS is shown during checkout.

WILL I HAVE TO SIGN FOR MY DELVIVERY?

For security reasons, parcels may require a signature on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. We are unable to deliver to PO Boxes.

CAN SOMEONE ELSE SIGN FOR MY DELIVERY?

Yes, anyone at the specified delivery address can sign for the goods.

DO YOU SHIP INTERNATIONALLY APART FROM HONG KONG, MACAU AND CHINA?

We unfortunately do not provide shipping to other countries other than the regions Hong Kong SAR, the Macau SAR and China.

DO YOU SELL AT ONLINE SUPERMARKETS?

We currently also selling at HKTV MALL. @https://www.hktvmall.com/hktv/zh/main/PESCA/s/S6046001

WHAT OTHER PHYSICAL DISTIRBUTION CHANNELS THAT YOU HAVE?

We have stockists in both Cental and Tsim Sha Tsui.

WHAT IS THE ADDRESS OF TST DISTRIBUTING CHANNELS?

Shop: THE NEXT DOOR Shop 201, 2/F, K11 Natural Zone, K11, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong

WHAT IS THE ADDRESS OF CENTRAL DISTRIBUTING CHANNELS?

CHAIN'S MEDICARE CENTRE: Address: 15F, Regent Centre, 88 Queen's Road Central, Central, Hong Kong
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